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Track your Shipments

Consignment Number
Reference Number

Note: For multiple tracking you can provide tracking numbers separated with comma (,). You can track for maximum 10 numbers at a time.Eg.M96200013222,M96200013122

 
FAQs

Pick - Ups

Ans : This link will direct you to schedule online pick up at any time (Click To Place PickUp Request)
Ans :- Yes we provide door to door Pickup Service.
Ans :- Our Field representative will collect your consignment
Ans :- If the shipment is not picked up, you can send in your queries with contact details on ffcl@firstflight.net . We shall get back to you within 24 hrs.

Booking

Ans:- If the pin code is not serviceable then we shall not be able to do the pick-up/Booking.
Ans:- You can visit Prohibited Items on our website ( Click Here )
Ans:- You cannot tie the parcels together; the pieces should be handed over to us separately at the time of pick-up.

Deliveries

Ans: Yes we deliver, but only for specific pin code and Tariff rate may differ from the normal rates.
Ans:- It is not mandatory for the recipient to be available for address specific delivery.
Ans: Yes you can collect your consignment with proper identification proof, unless it is securitized item such as Pan Card, Credit Card, Debit Card, Pin mailer same will be only delivered to the address mentioned on the Consignment.
Ans:- Yes, the recipient should acknowledge the consignment and put a remark on the delivery run sheet at the time of delivery specifying the status of the content received.

Chargble Weight

Ans :- Charges will be applicable as per the actual weight done at our Booking office.
Ans:- Charges will be applicable as per the actual weight done at our Booking office.
Ans :- Volumetric weight (Dimensional weight), is a pricing technique for freight transport (including courier and postal services), which uses an estimated weight that is calculated from the length, width and height of a package.
Ans:- You will be charged the higher of the actual or volumetric weight.
Ans:- If the volume metric weight of the consignment is more than the actual /Dead weight, then volumemetric weight will be applicable
Ans:- For Domestic consignment

For International consignment

Tracking & Complaints

Ans:- You can visit our website www.firstflight.net to track your Consignment
Ans:- If the status of your consignment is not available on our website you can send in your queries with contact details on ffcl@firstflight.net . We shall get back to you within 24 hrs.
Ans:- You can visit our website www.firstflight.net to track your Consignment
Ans:- You can send in your queries with contact details on ffcl@firstflight.net . We shall get back to you within 24 hrs.
Ans:- You can send in your queries with contact details on ffcl@firstflight.net . We shall get back to you within 24 hrs.
Ans : You can contact the Customer service team, the contact details are available on our website.

Others

Ans:- You can visit our website for all the details required
Ans:- Automatic Risk Coverage is ensured for documents and parcels limited to actual loss of Rs. 5000/- and Rs. 10,000/- respectively,whichever is less. Consignor shall not be entitled for a claim, if he holds a marine policy. Automatic Risk Coverage Surcharge shall be applicable for non-documents valued over Rs. 10,000/-. Non- documents valued between Rs. 10,001/- to Rs. 20,000/- shall be charged Rs. 5/- and an additional Rs. 5/- for every multiple of Rs. 10,000/- or part thereof, up to a maximum limit of Rs. 100,000/-.Value limit of acceptance is Rs. 100,000/-.
Ans : You can visit partner's page on our web site send in your inquiry our representative will get back to you at the earliest

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Corporate and Registered Office

G - 1001/02, 10th Floor, Lotus Corporate Park, Off Jay Coach Flyover, Western Express Highway, Goregaon (E), Mumbai - 400 063. INDIA

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